Coverage up to €5,000
Accidental damage and theft covered for the full duration of the rental.
Guarantee included with every rental
Rent and lend with confidence
Every rental on Poppins is covered up to €5,000 in case of accidental damage or theft. Included automatically, at no extra cost.
Contact support
Response in under 40 minutes
Trusted members
Every member is verified before they can rent or lend. You always exchange with identified people.
A responsible community
After every rental, borrower and owner rate each other. Good behaviour is visible — and so is bad.
About
identity verification
Before renting high-value items, the borrower's identity is verified by our specialist partner. It's quick, secure, and ensures we always know who we're dealing with.
- Triggered automatically for high-value items or high rental amounts
- Verification via ID document + selfie
- Data is processed by a certified provider and never shared with the owner
- Without a validated verification, the booking cannot be confirmed
In practice, you know exactly who's coming to pick up your camera.
About
the deposit
The deposit works like a pre-authorisation, just like at a hotel. The amount is held on the borrower's payment method before the rental starts, but never actually charged.
How it's calculated
- The minimum amount is automatically suggested based on the item's category and value
- Owners have full control over the final amounts
How it's returned
- Amount set by the owner based on the item's value
- Held at the time of booking, never charged if everything goes smoothly
- If no claim is submitted within 48h of the return, the deposit is fully released
- In case of a dispute, the owner has 48h to submit a documented claim via the app
Think of it as the seatbelt of every rental.
About
the Poppins Guarantee
The Poppins Guarantee steps in when the deposit isn't enough — typically in cases of theft or major damage. It's included automatically with every rental, at no extra cost.
The airbag for when things go really wrong.
They used
the Poppins Guarantee
Léa L.
Rented a sander from Thierry
What happened
I dropped the sander coming down the ladder. The motor gave out on impact. I was really worried — it's an expensive item.
Refunded if something goes wrong
Poppins refunds you if your rental goes wrong
Vanessa B.
Rented a speaker system from Louis
What happened
One of the speakers disappeared during the event. I filed a theft report at the police station that same evening, but I didn't know what was going to happen next.
Covered up to €5,000
Every rental is protected by the Poppins Warranty
Mathieu L.
Rented a raclette machine from Magaly
What happened
The heating element burned out mid-meal. I'm not sure why — I was using it normally. Either way, the appliance was unusable when I returned it.
Karim I.
Rented a speaker system from Louis
What happened
One of the speakers disappeared during the event. I filed a theft report at the police station that same evening, but I didn't know what was going to happen next.
Issue in progress?
We'll come to the rescue.